FAQ

Q: What are the fees are they included in the price?

A: Fees are calculated on the total cost of all items at a single time. This means all prices for individual items will be including tax but not including the service fee. For most items the fee is 15% of item total. If you just need a Japanese address to make an order and have it forwarded to you while you do all the ordering and such yourself, the fee for that is 10%. For specific event requests there will be additional fees for transportation or entrance costs.

Q: Are the only things available the ones in the pictures?

A: Not at all! The pictures posted are of the current stock of two stores located close to us which means we can do pick-ups from them quite often. That’s definitely not the only things available. If you are looking for a specific character or item, feel free to message us and we’ll see what we can do.

Q: So I can just message you a character I want goods of?

A: We’ll need a bit more information than that, of course. What kind of things are you looking for, for example. Keychains, pins, acrylic stands, plush, towels. If it’s a small fandom and you just want to see what’s available that’s certainly possible, but for larger fandoms it’s simply impossible to show everything that’s available at any given time, so it helps to narrow down your search as much as possible! Please see the About page for more information.

Q: Can I order things that aren’t related to anime as well?

A: Sure! Snacks, stationary, bento supplies and many things in between can also be requested. Again, please keep your request as narrow as possible. “I want snacks!” is more difficult to work with than “Are there any interesting flavors of pocky/chips/etc out currently?” or “I’d really like some gummy candies, what flavors are available?”

Q: Do you do specific store or cafe pick-ups?

A: This depends on a variety of factors. Some stores are temporary and require reservations to get into. Others are difficult to get to for various reasons. And others require an entrance fee to the area before you can access the store (Namja town, J-World, etc.). It’s not always possible to do pick-ups for these events, and they need to be organized in advance. Please see the About page for more information.

Q: What does blind box/bag mean?

A: Blind means you don’t know the exact content of the package. You can see all of the possibilities, but you aren’t able to choose which one to buy. There are two types of blinds, blind boxes allow you to buy a box in order to get all of the possible designs. This is the kind you see when people do box splits. True blinds, however, do not have a box set so it’s impossible to know how many you need to buy in order to guarantee a certain design. Many event only items are done true blind.

Q: What is a kuji?

A: Kuji’s are prize lotteries. You pay a set price and draw a ticket. The ticket will have a prize level on it indication which prize you won. There will usually only be one or two tickets for the top prize, then more tickets for lower prizes. Depending on the kuji some prize levels will include blind items, usually at the lower levels. There is no losing a kuji, it’s just a question of which prize you will get. Some kuji’s also have a “Last One” prize which is given to the person who buys the final ticket in the set. See the About page for more information.

Q: What is your return policy?

A: In general the policy is no returns. In the few cases returns are possible return shipping is paid by the buyer.

Q: What if a package is lost during shipping?

A: As the buyer chooses shipping method we are not responsible for any untracked shipments lost in transit. For shipments with tracking we will do our utmost to work with the buyer to locate the package. In the most cases, such as a case of buyer error (i.e. address is incorrect) the package can be resent when returned to sender but shipping will need to be paid again. In the case of our error (i.e. sent to the wrong address) we will handle getting the item to you. Please ask if you have any questions.

Q: What about refunds?

A: After October 11, 2019 paypal will no longer be refunding processing fees. So while we can refund the total amount we received, paypal will not return the other percentage. For goods and services this amount is 2.9%+$0.30. For large pick-ups where all things may not be in stock we will do a pay half in advance half afterward to try to mitigate this issue as much as possible. We hope paypal will change this system back if there is enough outcry.